*Shipping Info - we ship as soon as we can our goal is to ship next day, especially elderberry syrup orders. Although it may take up to a week for items to ship but this is completely not the norm. Please if you have any ordering questions make sure to email or call the farm prior to placing your order once an order is placed no part or portion may be refunded. If you are calling the farm please note you will likely need to leave a voicemail we will try to follow up with you as soon as possible generally sending an email can be quicker being a small family farm we do not have a receptionist sitting in an office to except phone calls.
*Shipping Policy- thank you for your order from our family farm we truly hope that you love every item that you receive. All of her items are either shipped United States Postal Service or occasionally UPS, each order includes $100 insurance. In the event that your item is lost stolen or broken in part or fall it is the buyers responsibility to follow up with the insurance claim through the shipper in order to receive financial reimbursement. We are here to help you with what we can if you do not have your tracking information we are happy to resend that to you along with your original order information, this information will be needed when you place your order for any insurance claim. Once you contact the carrier they will give you the steps that they will want you to follow in order to process an insurance claim. Please note it is strongly encourage not to throw away any portion of your package or packaging when making a claim if your box looks damaged in any way it is strongly encourage to take photos of the box in how it arrived and your opening process as well as taking multiple pictures of the items that are broken and or items that are not broken as well they will want to see clearly what is good and what is not or they may not approve your insurance claim.
Once the item leaves our possession and is received by the carrier it is no longer our responsibility, generally speaking all of our carriers do a phenomenal job occasionally though Something Happens. Once you receive your insurance claim approval please contact us with the approval from the carrier we will then yes you you an invoice that correlates with the insurance claim. In the event that the items in your order that are approved for insurance claim are valued more than the dollar amount covered by insurance we will discount the difference so there is no additional funds needed by the buyer for the approved insured replacement item, up to $200 in value. Any amount over $200 we will discount at 50% off for you for replacement. In the event that the item is a one-of-a-kind insured or not the item cannot be replaced while you may be able to get insurance approval from the shipper at times we may not be able to replace the item. Again please reach out if you have any questions please note that there is no office staff manning a phone and a voicemail will most likely need to be left we try to follow up with voicemail within 24 to 48 hours depending on the season this may be longer please understand we are small family farm and all hands are on deck all the time working to bring you the best products available.
*Once an order is placed it cannot be refunded or returned, as our items are either one of a kind art or food-based items. If you have specific questions that may help answer any questions you may have please reach out prior to your order. Please note some items especially handmade soap and other like artistic handmade items may differ in just about every form possible because they are handmade and one-of-a-kind colors shapes sizes and so on.
-we reserve the right to have bottle, shape and or other packaging items may be changed due to availability and or other wise necessary. So photos in website maybe not be updated to what is currently being used.
*Wholesale orders- we are willing to work with your shipping to the best of our ability, we may have shipping options or delivery options depending on location and season. There may be additional charges for shipping based on individual accounts and requirements.
*Shipping Policy- thank you for your order from our family farm we truly hope that you love every item that you receive. All of her items are either shipped United States Postal Service or occasionally UPS, each order includes $100 insurance. In the event that your item is lost stolen or broken in part or fall it is the buyers responsibility to follow up with the insurance claim through the shipper in order to receive financial reimbursement. We are here to help you with what we can if you do not have your tracking information we are happy to resend that to you along with your original order information, this information will be needed when you place your order for any insurance claim. Once you contact the carrier they will give you the steps that they will want you to follow in order to process an insurance claim. Please note it is strongly encourage not to throw away any portion of your package or packaging when making a claim if your box looks damaged in any way it is strongly encourage to take photos of the box in how it arrived and your opening process as well as taking multiple pictures of the items that are broken and or items that are not broken as well they will want to see clearly what is good and what is not or they may not approve your insurance claim.
Once the item leaves our possession and is received by the carrier it is no longer our responsibility, generally speaking all of our carriers do a phenomenal job occasionally though Something Happens. Once you receive your insurance claim approval please contact us with the approval from the carrier we will then yes you you an invoice that correlates with the insurance claim. In the event that the items in your order that are approved for insurance claim are valued more than the dollar amount covered by insurance we will discount the difference so there is no additional funds needed by the buyer for the approved insured replacement item, up to $200 in value. Any amount over $200 we will discount at 50% off for you for replacement. In the event that the item is a one-of-a-kind insured or not the item cannot be replaced while you may be able to get insurance approval from the shipper at times we may not be able to replace the item. Again please reach out if you have any questions please note that there is no office staff manning a phone and a voicemail will most likely need to be left we try to follow up with voicemail within 24 to 48 hours depending on the season this may be longer please understand we are small family farm and all hands are on deck all the time working to bring you the best products available.
*Once an order is placed it cannot be refunded or returned, as our items are either one of a kind art or food-based items. If you have specific questions that may help answer any questions you may have please reach out prior to your order. Please note some items especially handmade soap and other like artistic handmade items may differ in just about every form possible because they are handmade and one-of-a-kind colors shapes sizes and so on.
-we reserve the right to have bottle, shape and or other packaging items may be changed due to availability and or other wise necessary. So photos in website maybe not be updated to what is currently being used.
*Wholesale orders- we are willing to work with your shipping to the best of our ability, we may have shipping options or delivery options depending on location and season. There may be additional charges for shipping based on individual accounts and requirements.